Plain garments
We do not offer refunds or exchanges for change of mind, incorrect sizing or incorrect colour selection.
Please check all product details and sizing carefully before placing your order.
Custom printed & embroidered orders
As custom orders are produced specifically for you, we do not accept change-of-mind returns or exchanges once production has commenced.
Customers are responsible for checking and approving artwork, logo placement, colours, spelling and garment sizes before production.
Faulty or incorrect products
If your order arrives faulty, damaged or different from what was agreed upon, please contact us with your order details and photos of the issue.
We will assess the concern and arrange an appropriate repair, replacement or refund in accordance with Australian Consumer Law.
How to request a return
Please email [email protected] with your order number and details of the issue.
We will review your request and provide the next steps. Reasonable return postage costs for confirmed faulty products will be reimbursed.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits your statutory consumer rights.
Contact us
For all returns, refunds or order enquiries, please contact:
- Email: [email protected]
- PRNT. CUSTOM WORKWEAR, Melbourne, Australia
